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SERVICES & SUPPORT
Agile & efficient, meet our customer's network expectations

Service Concept
We provide customers with quick response & high value expert services
Professional
We are global top 10 high-quality fiber optic network suppliers to maximize your business value and achieve a sustainable competitive advantage.
Comprehensive
We will continue to expand service areas, exceed users' expectations to the greatest extent, provide comprehensive services, and continue to create value for users
High Quality
Always adhere to the "user first" service to provide users with advanced value and service experience
Quick Response
We offer fast one-to-one service for each customer and customized technical support to meet different requests.
Technical Support
Try our professional and convenient services to push your projects into success
  • Pre-sales Services
    Pre-sales Services
    Customer enquiry, Technical Q&A and Solution customize
  • Project Services
    Project Services
    Requirements coupling, Solution recommendation, Training， product replacemet service
  • Talk with our Experts
    Talk with our Experts
    Contact with our technical experts through hotline, email, online meeting for real time support.
  • Training and Education
    Training and Education
    Train and share experience and best practice in customer service process through online + offline mode.
  • Cases Guidance
    Cases Guidance
    Combined with a large number of successful cases, providing comprehensive support to maximize business value.
  • Suggestion & Feedback
    Suggestion & Feedback
    If you have customize demand or suggestions on technology, products and services, please feel free to contact us. We will provide timely response and support.
Warranty Service
High standard of after-sales quality assurance and service to help you enhance business value
  • Free Return Within One Month
    Within one month from the date of purchase, if there is any quality problems, please make sure the package and appearance of the product are intact, it could be returned for free.
  • 3 Years Replacements Services For Free
    Within 3 years from the date of purchase, if there is any quality problems without obvious damage or artificial damage, could be replaced for free.
  • Lifetime Warranty
    In the case of non-artificial quality problem, if the product has been purchased over 3 years from the date of purchase, Customer could choose to replace it.
  • Advanced product replacement
    When equipment failure, We will send replacement parts immediately to troubleshoot in the shortest time.
Available Services
Our experts are always at your side
  • Hotline
    400 0698 860
  • WhatsApp
    Waiting for your message
  • Email
    product@naddod.com
  • Online Guiding
    Providing one-to-one online video technical support
  • Field Service
    Able to provide door to door troubleshooting service if necessary
  • Live Chat
    Contact with online customer service on en.naddod.com
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+86 27 59728168
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